Consultation & Refund Policy

We offer different types of consultations, each with its own fee structure:

Payment

All consultation fees are payable in advance and include a transaction fee. You will receive a receipt via email once your payment is processed.

Rescheduling your Appointment

Please provide at least 24 hours’ notice if you need to reschedule your appointment.

Cancellations

As some case research may take place before your scheduled appointment, we do not offer full refunds for cancelled appointments. However, we take exceptional circumstances beyond your control into consideration thus we consider refunds on a case-by-case basis.

Cancellations typically incur a BDT 3000 penalty, which includes all applicable charges.

For example, if a user mistakenly books the wrong date, the cancellation fee would still apply, as there is administrative and system management work involved in handling both the booking and the cancellation.

Lateness and No Shows

Late arrival may limit your consultation time. Non-attendance forfeits the fee, and rescheduling requires a new payment.